FAQ: Placing at Order With Clubcard
Q. Do I have to place my order online?
A. Clubcard's business model is based on online ordering. Due to the volume of orders we receive each day we can only process and track orders that are placed online. Once your order is received our entire team will have access to your files and order detai...
Common Questions About Graphic Design Services At Clubcard
Q. Do you offer graphic design and typesetting services?
A. We do offer graphic design services. Depending on what your project is like, we will inform you on whether or not we can confidently take it on. We are primarily a print shop, and there are some projects that would be better suited for ...
Q. Can I see a proof before my order is printed?
A. Requesting a proof is always a good idea but you can choose to place an order with or without a proof. If there is not an option for a physical proof available in the scroll down menu, we are only able to offer a PDF proof. All digitally printe...
What happens during a file check?
Our graphics team reviews your files to ensure they meet the technical standards for printing; in general we will ensure your files are supplied at the correct size and in the correct colour mode including any special inks or finishes and provided at a resolution suitable for print. We will also ...
Can I change or cancel an order after it is in production?
When you place an order with Clubcard you are requesting the use of consumables and labour to create a custom product that can only be used by you. Once your order goes into production we cannot cancel or change your order. It is critical that you choose a production time that will meet your dead...
Can I place an order over the phone or email?
While we are happy to answer any questions via email or phone, due to the volume of orders we process each day we require all orders to be placed online via our website. Online ordering allows you to configure your order, upload your artwork and securely pay for your order. When you place your or...
How many resubmits am I allowed?
A file check of your artwork is included with your order. If we find that your file cannot be printed the way it has been submitted to us, we will send you detailed email outlining the issues so you or your designer can resubmit the file in print ready format. If Clubcard is able to correct the i...
Is there anything you won't print?
Clubcard does not censor our clients artwork, we may or may not agree with your content but we print anything as long it does not or appear to contain nudity of minors and is not illegal. No promises we aren't going to talk about it at lunch though.
What happens if I'm not satisfied when I receive my order?
We really want you to be happy with your printing so if you find a printing error you will need to notify us within 7 business days of completion of your order. If your order was shipped right after completion you will need to notify us within within 7 days of the delivery date. Please submit a t...
What is your return policy?
We offer a 7 Day Return Policy. If you find defect with your printing we need be notified within 7 days after completion or delivery. Please submit a Trouble Ticket outlining your concerns and let us know the best way to remedy your concerns. We may require you to send us samples or return the en...
Why can't you rush my order?
We offer different production times for printing services and these times are based on orders supplied with print ready artwork. If a proof is requested the production time for your order begins after you've approved your proof. If a rush or faster production time is not shown on the product page...
Why won't you print my order even though I know there are problems with the file?
We have been in the printing business for 21 years and our experience tells us there are certain files we simply cannot print for technical reasons and certain files we will not print for quality reasons. We want to be proud of what we print for you and we want you to be satisfied with our print ...
Will you check my file before I place an order?
Due to the volume of orders we process each day we are only able to complete file checks once your order has been placed online. Once your order is placed online our entire team has access to your files and the order details that allow us to complete a file check. Please please be sure to read th...
Will you check my spelling, colours, grammar layout during a file check?
When you submit files to Clubcard you are implying that your files are ready to print according to the file preparation guidelines we provide on our site. While we do check your files to ensure they meet the technical standards for printing we will not review your overall design, layout, colour c...
Will you fix my files if there are errors found during the file check?
After checking the artwork for print issues, we send an email outlining the concerns and we will also let you know if we can fix these errors. We will also note the fee to fix the files in the email as well.
Will you print copyrighted material?
The files you print must be yours in the first place, if you didn't create your art or pay someone to create your art it is not yours to print. If you print anything that belongs to someone else, especially a corporation with platoons of lawyers we will simply point them at you and send you our o...
Can I supply my own paper for you to print on?
We do not print on client supplied stock. Part of our business model is based on supplying the stock to be printed on and to ensure that all stocks have been tested to meet the technical requirements for each press and print processes.
Custom Sticker Projects
We offer many different options for stickers, beyond what we make available to order on our website. Here is a selection of our capabilities. If you would like a quote on any of these options please reach out to us for a custom quote.
How Do I Access My Account?
You can access your account by clicking on the LOGIN button located on the top right side of the navigation bar. We suggest logging in before adding any item to your cart as this will ensure dynamic functions like shipping estimates will appear.
How Do I Get A Price Quote?
We post all of our prices on our website. To see pricing click on the PRODUCTS tabon the top navigation bar and a list of products will appear. Click on the product category you want to be taken to and a page will load with the options available. Once on the product page you select use the drop m...
I don't see what I'm looking for
We offer many print and finishing capabilities not listed as standard items on our website. If you don't see what you are looking for on our website, please submit a CUSTOM QUOTE REQUEST and our estimates team will get back to you.